1. Agreement to Terms
These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), and ZGeons Solutions OPC (“ZGeons Solutions OPC,” “we,” “us,” or “our”), the operator of the JDS Delivery product and service, concerning your access to and use of the JDS Delivery application, website, and related services. By accessing the Application, you agree that you have read, understood, and agreed to be bound by all of these Terms of Use. If you do not agree with all of these Terms of Use, then you are expressly prohibited from using the Application and you must discontinue use immediately.
Data Privacy
ZGeons Solutions OPC, as the operator of JDS Delivery, is committed to protecting your personal information and complying with applicable data privacy laws, including Republic Act No. 10173 (Data Privacy Act of 2012). We process data for delivery, dine-in ordering, support, safety, fraud prevention, accounting, tax, and legal purposes. Account deletion ends access immediately. Time-limited recipient, address, location, chat, and delivery-evidence data is automatically anonymized or deleted under the schedule in our Privacy Policy, subject to documented dispute or legal holds. Non-identifying order, invoice, payment, earnings, accounting, fraud-prevention, and audit records may remain where required. For privacy concerns, contact privacy@jds-delivery.com.
Intellectual Property
All original content, features, and software provided through JDS Delivery are owned by ZGeons Solutions OPC or its licensors, unless otherwise indicated. Commercial logos, trademarks, and materials (such as those of partner brands or merchant establishments) remain the property of their respective owners and are displayed for customer reference only. We respect third-party trademarks and copyrights and do not claim ownership of their brands or logos. You may not use, reproduce, or distribute our original content or third-party materials without permission. If you believe your intellectual property rights have been violated, please contact us.
2. The Service & Fulfillment Models
JDS Delivery is a multi-sided technology platform that connects customers, independent third-party merchants (restaurants, groceries, stores), and couriers for the purchase, ordering, and delivery of goods, as well as on-premises dine-in experiences. JDS Delivery is not a restaurant, grocery store, or direct logistics provider. We are not responsible for the preparation quality, food hygiene, or manufacturing of goods provided by Merchants.
Courier Fleet Models:
- JDS Pool Riders: Independent freelance couriers dispatched via the JDS platform network.
- Store / Merchant-Owned Dedicated Riders: Couriers employed or managed directly by specific merchant partners. Where an order is fulfilled by a dedicated store rider, the merchant partner retains primary supervisory responsibility for delivery performance and conduct.
Service coverage is defined by active service city zones (including Cabanatuan City, Talavera, and surrounding municipalities in Nueva Ecija). Availability may vary by geographic location and operating hours.
3. User Accounts & Merchant Staff Roles
You may be required to register with the Application. You agree to keep your password confidential and will be responsible for all use of your account and credentials.
Merchant Staff Accounts: Merchant business owners may create and assign role-based staff accounts (e.g., manager, cashier, staff) with varying operational permissions. Merchant owners are directly responsible for ensuring all assigned staff comply with these Terms, platform policies, and data security practices.
Prohibited Activities
- Using the service for illegal purposes or transporting prohibited items (drugs, weapons, illegal or hazardous substances).
- Creating multiple or fraudulent accounts to abuse promo codes, vouchers, or referral bonuses.
- Harassing, threatening, or intimidating riders, merchants, or support staff.
- Tampering with GPS, location spoofing, or manipulating platform order dispatch algorithms.
4. Orders, Payments, and Merchant Subscriptions
Order Acceptance: All orders placed through the Application are subject to acceptance by the Merchant and confirmation by the assigned courier.
Pricing: Prices are displayed in Philippine Peso (PHP). Delivery fees, service fees, and small order fees are calculated transparently based on distance, order value, and operating conditions.
Cancellations: You may cancel an order only before the Merchant has started preparing it. Once preparation has begun, you may be charged the full amount. For Pabili orders, cancellations are not permitted once the rider has purchased the requested goods.
Merchant Subscriptions & Pro Features:
Merchant partners may subscribe to partner plans (Free Trial, Starter, Pro Gold) providing advanced tools such as dedicated rider fleet management, priority store badges, and enhanced analytics. Subscription fees and commission billing are handled through the Merchant Pro Wallet or registered payment methods. Unsettled balances may result in automated feature gating or temporary suspension of premium capabilities until balances are cleared.
5. 'Pabili' Service Specifics
For Pabili (errand) services, the estimated budget is an approximation. You agree to reimburse the Rider for the actual cost of items purchased as evidenced by the official receipt or purchase proof provided upon delivery.
Errand Coordination: Couriers handle Pabili errands in coordination with active merchant and delivery assignments along optimized routes to ensure efficient purchasing and timely drop-off.
6. Dine-In & In-Store Table Ordering
When dining in at participating merchant establishments, customers may scan designated table QR codes to browse menus, submit table orders, and request physical assistance via in-app staff calling ("Call Staff" / service bell).
Dine-In Terms & Responsibilities:
- Table Seating & Food Preparation: The merchant establishment is solely responsible for table availability, physical seating, dining atmosphere, food quality, preparation safety, and on-premises hygiene.
- Settlement: Depending on the merchant's configuration, payment may be settled digitally through the app or paid directly to the merchant's on-site cashier.
- Service Calls: The "Call Staff" feature dispatches real-time alerts to the merchant's dashboard. In-store response time depends entirely on the restaurant's floor staff.
7. Delivery Logistics, Multi-Job Dispatching & Breakdown SOS
Multi-Job Route Optimization: To ensure prompt delivery times and optimal courier efficiency, delivery and errand orders may be grouped or fulfilled concurrently along shared or adjacent geographical routes.
Rider Breakdown SOS & Contingency Handover: In the event of a mechanical breakdown, road accident, or severe safety emergency during an active delivery, couriers may trigger the Breakdown SOS emergency feature. In such emergencies, JDS Delivery dispatchers or automated contingency systems may reassign and physically transfer the pending order to an alternate nearby courier to ensure the customer's items arrive safely.
8. Interactive Maps, Geolocation & Navigation
The Application incorporates mapping, vector street maps, satellite imagery, and geocoding services powered by providers including Mapbox and Google Maps, as well as external navigation integrations (Google Maps, Waze, Apple Maps). Pin locations, route lines, traffic estimates, and estimated times of arrival (ETAs) are indicative approximations. JDS Delivery does not warrant absolute accuracy of third-party map data or satellite imagery.
9. Limitation of Liability
In no event will ZGeons Solutions OPC, as the operator of JDS Delivery, or its directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages arising from your use of the Application, merchant food preparation, courier driving conduct, or third-party mapping anomalies, even if advised of the possibility of such damages.
10. Contact Us
In order to resolve a complaint regarding the Application or to receive further information regarding use of the Application, please contact us at:
support@jds-delivery.com
Cabanatuan City, Nueva Ecija, Philippines
11. Brand Disclaimer
Disclaimer: All product names, logos, and brands displayed on JDS Delivery are the property of their respective owners. They are presented solely for customer reference to facilitate quick identification of requested items. JDS Delivery does not claim ownership of these trademarks, nor does their display imply any affiliation, endorsement, or partnership with the respective brand owners.